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We encourage you to read these terms carefully before making a purchase. These terms may be updated periodically.

1. Order and Purchase Agreement

When placing an order on Gloss Affair's website, you'll receive an order confirmation. Upon delivery confirmation, you enter into an agreement with Gloss Affair and accept our terms of purchase, including:

  • Agreement to comply with all terms
  • Consent to personal data processing
  • Acceptance of our cookie policy

Company Details:

  • Legal Name: Gloss Affair
  • Address: Burgemeester Baumannlaan 177A, 3042 AD Rotterdam, Nederland
  • VAT Number: NL866470955B01
  • Contact: support@glossaffair.com

2. Agreement Terms

These terms apply to all purchases made through www.glossaffair.com and its subpages. The agreement is formed when we confirm your order.

3. Purchase Requirements

  • Minimum age requirement: 16 years
  • We reserve the right to refuse/modify orders in cases of:

4. Pricing and Payment

  • All prices include VAT
  • Shipping costs are calculated separately at checkout
  • We accept: Card payments, Klarna, PayPal, Apple Pay, and Google Pay
  • Price changes and adjustments may occur
  • Promotional codes are valid only during specified periods

5. Digital Access and Availability

  • Website accessibility follows WCAG 2.1 guidelines
  • Product information and payment functions are designed for easy access
  • Customer service support is available for purchasing assistance

6. Intellectual Property

  • Website content and materials are protected by copyright
  • Unauthorized use, copying, or distribution is prohibited

7. Personal Data and GDPR

  • We process personal data in accordance with GDPR
  • Data collection is limited to necessary purchase information
  • Data sharing occurs only with payment and delivery partners
  • You have rights to:

8. Returns and Withdrawals

  • 30-day return window from delivery date
  • Returns accepted only for:
  • Customer bears return shipping costs
  • Specific cosmetic restrictions:

9. Product Complaints

  • Report damaged/faulty items immediately
  • Include clear description and photos
  • Processing time: 14-30 days
  • We offer:

10. Shipping

  • We ship to:
  • Delivery times vary by destination
  • Tracking information provided when available

11. Product Safety and Usage

  • Follow all product instructions carefully
  • Perform patch tests before full application
  • Store products as directed
  • Note ingredient lists for potential allergens

12. Force Majeure

We're not liable for delays or failures due to:

  • Natural disasters
  • Pandemics
  • Strikes
  • Other circumstances beyond our control

13. Applicable Law

These terms are governed by Dutch law. Disputes will be resolved in Dutch courts.

Newsletter Subscription

By subscribing to our newsletter, you agree to:

  • Receive promotional communications
  • Personal data processing per our privacy policy
  • Special offers and updates

Contact

For questions about these terms, contact: support@glossaffair.com

These terms were last updated: Current Date

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