Find a step by step guide on how to use all Clay And Glow products here.

Don’t panic! Sometimes your skin goes through a short purging phase when introducing new active ingredients — especially those that boost cell turnover like exfoliating acids or retinol alternatives. This is totally normal and usually temporary. Your skin is adjusting and clearing out what's been building up beneath the surface. If the breakouts persist or feel irritating, we recommend pausing use and checking in with your skin (or a dermatologist). And remember — always patch test when trying something new!

Absolutely! We totally get that skincare can feel overwhelming. That’s why we’re here to guide you. Whether you’re dealing with breakouts, dryness, sensitivity, or just want that healthy glow — we’ve got the perfect routine for you. Just reach out to us via email or Instagram, and our team will help you find the products that match your skin goals. Skincare made personal, just for you 💖

Yes, we do! Gloss Affair ships worldwide, so no matter where you glow — we’ll get your favorites to your doorstep. Shipping times and costs may vary depending on your location, but we’ll make sure your skincare goodies are worth the wait ✈️🌍

We know you can’t wait to glow — and neither can we! Orders are usually processed within 1–2 business days. Delivery times depend on your location, but most packages arrive within 2–5 business days in Europe of USA, shipping to other countries may take a little longer. As soon as your order ships, you’ll receive a tracking link so you can follow your skincare on its journey to you 💌

We’d love to hear from you! Whether you have a skincare question, need product advice, or just want to say hi — our team is here for you. You can contact us via our contactform on our website or send us a DM on Instagram. We’ll get back to you as soon as possible with all the glow-answers you need 💌✨

We’ve made checkout super easy for you! You can pay using all major payment methods like Visa, MasterCard, American Express, PayPal, and Apple Pay. We also accept popular local options like iDEAL (NL) and Klarna — so you can shop now, glow now, and pay later 💳✨

We’re currently working on a loyalty program to reward our amazing Gloss Affair community. Stay tuned for updates, and in the meantime, follow us on Instagram and subscribe to our newsletter for exclusive offers and early access to new products!

We ship your order from the closest warehouse to you — either in the USA or Europe. This way, you’ll get your skincare goodies as quickly and smoothly as possible, with fewer delays and lower shipping costs. Global glow, local speed! ✨📦

If ordering from an European country or USA, you will not have to pay import taxes since Gloss Affair is located in Europe and the USA. For all other countries, import taxes may apply.

Absolutely! We want you to be completely satisfied with your Gloss Affair purchase. If you're not happy with your order, you can return it within 30 days of delivery. YOu can find our Return Policy here.

Starting your return is quick and easy! All you need is your order number and postal code — you’ll find your order number in the shipping confirmation email we sent you. Got both? Perfect! You can begin your return right here. We’ll guide you step by step to make sure everything goes smoothly 💌✨

we’ve got you! You have 30 days from the day you receive your Gloss Affair order to return it. After that period, returns are no longer possible. So if something isn’t quite right, don’t wait too long — we’re here to help make it right 💖

To keep things safe and hygienic for everyone, we can only accept returns for products that are unused, unopened, and still in their original packaging. If the product has been opened, unfortunately it can’t be returned. Thanks for understanding — your skin (and safety) comes first! 💫